{"id":5488,"date":"2022-12-01T08:54:34","date_gmt":"2022-12-01T06:54:34","guid":{"rendered":"https:\/\/saffrono.com\/delivery-and-returns\/"},"modified":"2025-01-31T14:51:31","modified_gmt":"2025-01-31T12:51:31","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/saffrono.com\/en\/delivery-and-returns\/","title":{"rendered":"Delivery and Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Delivery<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The delivery is FREE!<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The delivery of the ordered products is carried out within 5 (five) working days.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Order Cancellation<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Customers of the online store saffrono.com can return purchased goods within 14 days from the date of receipt. The returned goods must be in good commercial condition and should not be unpacked, tried on, etc. <\/p>\n\n<p class=\"wp-block-paragraph\">The package must be returned in the packaging it was delivered in.<\/p>\n\n<p class=\"wp-block-paragraph\">The cost of the returned goods will be refunded according to the provisions of Article 54 and the following articles of the Consumer Protection Act. Please contact us at e-mail: <a href=\"mailto:return@saffrono.com\">refunds@saffrono.com<\/a> to request the return, provide your IBAN for the refund, along with your name and order number. The refund will be made only by bank transfer within 14 days of receiving the returned goods in our warehouse.  <\/p>\n\n<p class=\"wp-block-paragraph\">In the event of an order cancellation, the cost of the courier service for returning the goods is at the Buyer&#8217;s expense.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Complaints<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Complaints can be made in the event of:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Identified manufacturing defects in the product<\/li>\n\n\n\n<li>Incorrect items sent, differing from the ordered ones<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Complaints for damaged goods during transport are only considered based on a complaint protocol created in the presence of the courier.<\/p>\n\n<p class=\"wp-block-paragraph\">In case of a complaint, the seller will bear the cost of the courier services, after which you should contact us to clarify the return method. Complaints are accepted in the order described in Article 122 and the following articles of the Consumer Protection Act. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>We do not accept returns with cash on delivery.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You can return packages to us via any courier service of your choice.<\/p>\n\n<p class=\"wp-block-paragraph\">We only accept packages sent by courier.<\/p>\n\n<p class=\"wp-block-paragraph\">Please securely pack the items to ensure their safety during transport.<\/p>\n\n<p class=\"wp-block-paragraph\">All returned goods to Safrono Ltd. must be secured against damage during transport and sent to the following address:<\/p>\n\n<p class=\"wp-block-paragraph\">BigArena<\/p>\n\n<p class=\"wp-block-paragraph\">BULGARIA<br\/>Plovdiv <\/p>\n\n<p class=\"wp-block-paragraph\">Golyamokonarsko Shosse 29<\/p>\n\n<p class=\"wp-block-paragraph\">(+359) 877 777 319<\/p>\n\n<p class=\"wp-block-paragraph\">for &#8220;Safrono&#8221; Ltd.<\/p>\n\n<p class=\"wp-block-paragraph\">E-mail: <a href=\"mailto:return@saffrono.com\">refunds@saffrono.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivery The delivery is FREE! The delivery of the ordered products is carried out within 5 (five) working days. Order Cancellation Customers of the online store saffrono.com can return purchased goods within 14 days from the date of receipt. The returned goods must be in good commercial condition and should not be unpacked, tried on, [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-5488","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/pages\/5488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/comments?post=5488"}],"version-history":[{"count":4,"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/pages\/5488\/revisions"}],"predecessor-version":[{"id":5636,"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/pages\/5488\/revisions\/5636"}],"wp:attachment":[{"href":"https:\/\/saffrono.com\/en\/wp-json\/wp\/v2\/media?parent=5488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}