Terms and Conditions for Shopping on www.saffrono.com
I. SUBJECT
Art. 1. These terms and conditions are intended to regulate the relations between “Saffrono” Ltd., located in Blagoevgrad, “Elenovo” residential area, block 72, entrance A, floor 5, Company Registration Number 206688071, hereinafter referred to as the Supplier, and the customers, referred to hereinafter as USERS (CONSUMERS), of the online store www.saffrono.com, hereinafter referred to as the “ONLINE STORE”.
II. INFORMATION ABOUT THE SUPPLIER
Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
Name of the Supplier: “Saffrono” Ltd
Registered office and address of management: Blagoevgrad, “Elenovo” residential area, block 72, floor 5
Address for sending complaints from consumers: Blagoevgrad, “Elenovo” residential area, block 72, floor 5
Correspondence address: Blagoevgrad, “Elenovo” residential area, block 72, floor 5
Company Registration Number: 206688071
Email: office@saffrono.com
Supervisory authorities:
(1) Commission for Personal Data Protection
Address: Sofia 1592, “Prof. Cvetan Lazarov” Blvd. No. 2
Tel.: (02) 915 3 518
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(2) Commission for Consumer Protection
Address: Sofia 1000, “Vrabcha” St. No. 1, floors 3, 4, and 5
Tel.: 02 / 933 05 65
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg
(3) Commission for the Protection of Competition
Address: Sofia 1000, “Vitosha” Blvd. No. 18
Tel: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg
III. CHARACTERISTICS OF THE ONLINE STORE
Art. 3. The online store is accessible at the address http://www.saffrono.com, through which Users have the opportunity to enter into purchase-sale and delivery contracts for the goods offered by the ONLINE STORE, including the following:
- To register and create a profile for browsing the ONLINE STORE and using additional services for providing information;
- To browse the goods, their characteristics, prices, and delivery conditions;
- To enter into purchase-sale and delivery contracts for the goods offered by the ONLINE STORE;
- To make payments related to the concluded contracts with the ONLINE STORE, according to the payment methods supported by the ONLINE STORE;
- To receive information about new goods offered by the ONLINE STORE;
- To make electronic statements related to the conclusion or execution of contracts with the ONLINE STORE through the interface on the ONLINE STORE’s page available on the internet;
- To be notified of rights arising from the law primarily through the interface on the ONLINE STORE’s page on the internet;
- To exercise their right of withdrawal, when applicable, under the Consumer Protection Act.
Art. 4. The Supplier delivers the goods and guarantees the Users’ rights provided by law, within the framework of good faith, established practices, consumer, or commercial law criteria and conditions.
Art. 5. (1) Users enter into a purchase-sale contract for the goods offered by the ONLINE STORE through the interface of the Supplier, available on its website.
(2) Based on the concluded purchase-sale contract with the Users, the Supplier is obligated to organize the delivery and transfer of ownership of the goods selected by the User.
(3) Users pay the Supplier for the delivered goods according to the conditions specified by the ONLINE STORE and these terms and conditions. The payment is in the amount of the price announced by the Supplier on the ONLINE STORE website.
(4) The Supplier delivers the goods ordered by the Users within the timeframes and conditions determined by the Supplier on the online store page and according to these terms and conditions.
Art. 6. (1) The Users and the Supplier agree that all statements between them related to the conclusion and execution of the purchase-sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) It is assumed that electronic statements made by Users on the website are made by the persons specified in the data provided by the User during registration, if the User has entered the corresponding username and password for access.
IV. REGISTRATION FOR USING THE ONLINE STORE
Art. 7. (1) In order to use the ONLINE STORE for entering into purchase-sale contracts for goods, the User must create a profile by entering a chosen username and password for remote access or proceed through the “Guest” procedure available on the Supplier’s website, providing their free and explicit consent to these terms and conditions.
(2) The username and password for remote access are set by the User by completing the online registration on the Supplier’s website.
(3) When filling in their data for registration and pressing the “Register” button, the User must also declare that they have read these terms and conditions, agree with their content, and unconditionally undertake to comply with them. When filling in their data for making an order as a “Guest” and before pressing the “Continue” button, the User must also declare that they have read these terms and conditions, agree with their content, and unconditionally undertake to comply with them.
(4) By filling in their data and pressing the buttons for agreeing to these terms and conditions, the User declares that they have read these terms and conditions, agree with their content, and unconditionally undertake to comply with them.
(5) The Supplier confirms the registration performed by the User by sending an email to the email address specified by the User. A user account is created, and contractual relations arise between the User and the Supplier.
(6) When performing the registration, the User must provide accurate and up-to-date data. The User is obligated to update their data in case of any changes promptly.
(7) In order to use the full functionality of the Supplier’s online store, the User must register on the online store’s website. The Supplier is not responsible if, due to lack of registration, the User cannot use the full functionality of the online store, including with respect to exercising rights under the contract, the possibility of claiming a lower price, and other similar features.
V. TECHNICAL STEPS FOR ENTERING INTO A PURCHASE-SALE CONTRACT
Art. 8. (1) Users use the interface on the Supplier’s page to enter into purchase-sale contracts for the goods offered by the Supplier in the ONLINE STORE.
(2) The contract is concluded in Bulgarian.
(3) The contract between the Supplier and the User is represented by these terms and conditions, available on the ONLINE STORE website.
(4) The party to the contract with the Supplier is the User, according to the data provided during registration and contained in the User’s personal profile. For the avoidance of doubt, these are the data with which the account was created at the Supplier.
(5) This contract is considered concluded from the moment the User completes their registration with the Supplier or accepts the terms and conditions in another explicit manner. The purchase-sale contract for the goods is considered concluded from the moment it is requested by the User via the Supplier’s interface.
(6) For the conclusion of this contract and the purchase-sale contract for the goods, the Supplier explicitly notifies the User in an appropriate manner via electronic means.
(7) The statement for concluding the contract and the confirmation of its receipt are considered received when their recipients have the possibility to access them.
(8) The Supplier delivers the goods to the address provided by the Users and is not responsible in case the data provided by the Users are incorrect or misleading.
Art. 9. (1) Users who have created a profile conclude a purchase-sale contract with the Supplier by following this procedure:
- Registering on the ONLINE STORE and providing the necessary data, if the User has not yet registered;
- Logging into the system to place an order in the ONLINE STORE using their username and password;
- Selecting one or more of the goods offered in the ONLINE STORE and adding them to the shopping list;
- Providing delivery data;
- Choosing a payment method;
- Choosing a delivery method;
- Confirming the order.
(2) Users may also conclude the purchase-sale contract with the Supplier without registering by using the corresponding functionality in the online store interface.
VI. SPECIFIC CLAUSES APPLICABLE TO INDIVIDUALS WHO MEET THE DEFINITION OF CONSUMERS UNDER THE CONSUMER PROTECTION LAW
Art. 10. (1) The rules of this section VI of these Terms and Conditions apply to Users for whom, based on the data provided for entering into a sales agreement or during registration in the ONLINE STORE, it can be inferred that they are consumers under the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EC of the European Parliament and the Council of October 25, 2011.
(2) The Supplier does not offer, organize, or carry out deliveries of medicinal products prescribed by prescription to individuals who qualify as consumers under paragraph 1.
Art. 11. (1) The main characteristics of the goods offered by the Supplier are specified in the profile of each item on the website of the ONLINE STORE.
(2) The price of the goods, including all taxes, is determined by the Supplier in the profile of each item on the website of the ONLINE STORE.
(3) The cost of postage or transportation, not included in the price of the goods, is determined by the Supplier and is provided as information to the Users when selecting goods for entering into a sales agreement.
(4) The method of payment, delivery, and execution of the agreement is determined in these Terms and Conditions, as well as the information provided to the User on the Supplier’s website.
(5) The information provided to Users under this article is current at the time of its visualization on the Supplier’s website prior to the conclusion of the sales agreement.
(6) The Supplier is required to specify the delivery conditions for individual goods on its website.
(7) The Supplier specifies, before the conclusion of the agreement, the total cost of the order for all items contained therein.
(8) Users agree that all required information under the Consumer Protection Act can be provided via the interface of the ONLINE STORE platform or via email.
Art. 12. (1) The Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded agreement within 14 days from the date of receipt of the goods.
(2) The right to withdrawal under paragraph 1 does not apply in the following cases:
- For delivery of sealed goods that have been opened after delivery and cannot be returned due to hygiene or health protection reasons;
- For delivery of goods that, after being delivered, have been mixed with other goods in such a way that they cannot be separated;
(3) When the Consumer has exercised their right to withdraw from the distance agreement, the Supplier must refund all amounts received from the Consumer without undue delay and no later than 14 days from the date the goods are returned to the Supplier. The Supplier refunds the received amounts by bank transfer.
(4) When exercising the right of withdrawal, the costs for returning the delivered goods are borne by the Consumer.
(5) The Consumer is required to keep the goods received from the Supplier and ensure their preservation in terms of quality and safety during the period under paragraph 1. The goods are preserved according to the requirements specified by the manufacturer.
(6) The Consumer may exercise their right of withdrawal from the agreement with the Supplier by sending a written statement to the Supplier at the email address: refunds@saffrono.com. In the statement, they should express their desire to return the product, provide the IBAN number where they wish to receive the refund, their name, and the order number.
(7) The Supplier may withhold payment of the Consumer’s sums until the goods are received or until the Consumer provides evidence that the goods have been returned, depending on which of these events occurs first.
Art. 13. (1) The delivery period for the goods is up to 5 (five) working days.
(2) If the Consumer and the Supplier have not agreed on a delivery period, the delivery period for the goods is 30 days, starting from the date the order is sent by the Consumer to the Supplier through the ONLINE STORE website.
(3) If the Supplier cannot fulfill the agreement due to not having the ordered goods, they must notify the Consumer and refund the amounts paid.
Art. 14. The Supplier is required to comply with all requirements established by Bulgarian legislation regarding the labeling, advertising, and sale of food supplements.
VII. PERFORMANCE OF THE CONTRACT
Art. 15. (1) The Supplier delivers and transfers the goods to the Consumer within the time frame agreed upon at the conclusion of the contract.
(2) If the deadline under paragraph 1 is not explicitly agreed upon by the parties at the conclusion of the contract, the Supplier shall deliver and transfer the goods to the Consumer within a reasonable period, but not later than 2 months.
Art. 16. (1) The Consumer must inspect the goods at the time of delivery and transfer, and if they do not meet the requirements, they must immediately notify the Supplier.
(2) If the Consumer does not notify the Supplier in accordance with paragraph 1, the goods shall be considered accepted as meeting the requirements, except for hidden defects.
(3) The following shall not be considered defects in the goods:
- the specific taste of the food supplement;
- the specific color of the food supplement;
- non-compliance with the taste characteristics of the food supplement when compared to other food supplements or the same food supplement;
- presence of mechanisms for automatic or easier removal of the protective membrane of the food supplement upon opening;
- the remaining shelf life of the food supplement, from which it can be concluded that it is sufficient for the consumption of the entire food supplement.
Art. 17. For cases not regulated in this section, the rules of commercial sales specified in the Commercial Code apply.
VIII. PROTECTION OF PERSONAL DATA
Art. 18. (1) The Supplier takes measures to protect the personal data of the User in accordance with Regulation (EC) 2016/679 of the European Parliament and the Council of 27 April 2016 regarding the protection of natural persons in relation to the processing of personal data and the free movement of such data and the repeal of Directive 95/46/EC (GDPR), and the Personal Data Protection Act. The Supplier processes the personal data of the Users based on Article 6, paragraph 1, point “b” of the GDPR – processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract, or based on Article 6, paragraph 1, point “a” of the GDPR – based on explicit consent given by the User.
(2) The Supplier has published information regarding the personal data it processes, the purposes for which the data is processed, and all required information in accordance with Regulation (EC) 2016/679 of the European Parliament and the Council of 27 April 2016 regarding the protection of natural persons in relation to the processing of personal data and the free movement of such data, and the repeal of Directive 95/46/EC (GDPR) in the Privacy Policy, which is an integral part of the Terms.
(3) For security reasons of the User’s personal data, the Supplier will send the data only to the email address specified by the User during registration or when placing an order without registration.
(4) The Supplier has the right to store data in the User’s final communication device unless the User explicitly expresses disagreement with this.
(5) The Supplier has the right to send electronic communications to the User or Consumer, including newsletters or offers for the purchase of goods for direct marketing purposes only after receiving explicit consent from the User or Consumer by marking a separate check-box during registration in the platform or when placing an order without registration.
(6) The User or Consumer can withdraw their consent for the processing of their personal data for direct marketing purposes at any time.
(7) The Supplier is obligated to stop processing the personal data of the individual who withdrew their consent for direct marketing purposes, and to process the request without delay within a reasonable period after receiving it.
(8) The User or Consumer agrees that the Supplier has the right to send electronic communications to the User or Consumer at any time for the purposes of order fulfillment and regarding the specific order made.
(9) The User or Consumer agrees that the Supplier has the right to collect, store, and process data about the behavior of the User or Consumer when using the Supplier’s online store.
(10) The Supplier has the right to transmit personal data of the Users to its partners or subcontractors only if necessary for the fulfillment of the purchase-sale agreement or the provision of the respective service. In such cases, the Supplier transmits only the minimum necessary data for the execution of the agreement or service, while ensuring compliance with the personal data security requirements.
(11) An integral part of these “General Terms and Conditions” is also the Mandatory Information on the rights of individuals on the protection of personal data of Doctavchiha.
Art. 19. At any time, the Supplier has the right to require the User to provide identification and verify the accuracy of any information and personal data declared during registration.
IX. AMENDMENTS TO THE TERMS AND CONDITIONS
Art. 20. (1) These Terms may be amended by the Supplier, who will notify all registered Users in an appropriate manner.
(2) The Supplier and the User agree that any amendments or additions to these Terms will apply to the User in one of the following cases:
A) After explicit notification by the Supplier, and if the User does not declare their rejection within the provided 14-day period, or
B) After they are published on the Supplier’s website, and if the User does not declare their rejection within 14 days from the publication.
(3) The User agrees that all statements by the Supplier regarding amendments to these Terms will be sent to the email address provided by the User during registration. The User agrees that electronic messages sent in accordance with this clause do not need to be signed with an electronic signature to have effect.
X. TERMINATION
Art. 21. (1) These terms and the User’s agreement shall terminate in the following cases:
- Upon the termination or liquidation declaration of one of the parties to the agreement;
- By mutual agreement of the parties in writing;
- If it becomes objectively impossible for any of the parties to perform their obligations;
- If equipment is seized or sealed by state authorities;
- In case of deregistration of the User from the ONLINE SHOP website. In this case, concluded but unfulfilled contracts for purchase-sale remain valid and subject to fulfillment.
- In case of exercising the right of withdrawal under Article 55, paragraph 1 of the Consumer Protection Act. In this case, only the contract for delivery of the specific ordered goods is terminated, if the right to withdraw is applicable to the respective category of goods.
(2) The Supplier has the right, at its discretion, without sending a notice and without being liable for compensation, to unilaterally terminate the contract if it is established that the User is using the ONLINE SHOP in violation of these general conditions, the legislation of the Republic of Bulgaria, common legal norms, or common practices and rules in electronic commerce.
XI. LIABILITY
Art. 22. The User is obliged to indemnify and hold the Supplier harmless from any legal claims and other third-party demands (whether they are substantiated or not), for any damages and costs (including legal fees and court expenses), arising from or related to (1) failure to fulfill any obligations under this agreement by the User, (2) violation of copyrights, producers’ rights, broadcasting rights, or other rights over intellectual or industrial property by the User, (3) unlawful transfer of third-party rights provided to the User, within the term and under the conditions of the agreement, and (4) incorrect declaration of the presence or absence of the consumer quality according to the Consumer Protection Act.
Art. 23. The Supplier is not liable in cases of force majeure, accidental events, Internet issues, technical or other objective reasons, including actions of competent state authorities that prevent the objective performance of the contract.
Art. 24. (1) The Supplier is not liable for damages caused by the User to third parties.
(2) The Supplier is not liable for property or non-property damages, including lost profits or suffered losses caused to the User during the use or non-use of the ONLINE SHOP and concluding contracts for purchase-sale with the Supplier.
(3) The Supplier is not liable for the period during which the platform was not accessible due to force majeure or other objective circumstances beyond the Supplier’s control.
(4) The Supplier is not liable for damages resulting from comments, opinions, and publications on the products, news, and articles on the ONLINE SHOP.
Article 25. (1) The Supplier is not liable for violating the security measures for technical equipment, resulting in the loss, dissemination, access to information, or restrictions in access to information, and other similar consequences.
(2) The Supplier is not liable for losses or changes in data due to fraudulent impersonation of a third party representing the User, if it is proven that the third party was perceived as the User.
XII. OTHER CONDITIONS
Art. 26. (1) The User and the Supplier are obliged to mutually protect their rights and legal interests, as well as to keep their commercial secrets obtained during the performance of the agreement and these Terms and Conditions.
(2) The User and the Supplier are obliged, during and after the expiration of the contract period, not to publicly disclose written or oral correspondence conducted between them. Public disclosure may include the publication of correspondence in print and electronic media, internet forums, personal or public websites, and others.
Art. 27. In case of a contradiction between these Terms and Coditions and special provisions in a specific contract between the Supplier and the User, the clauses of the special contract prevail.
Art. 28. The eventual invalidity of any provisions of these Terms and Conditions does not result in the invalidity of the entire agreement.
Art. 29. For matters not regulated in this agreement, related to its performance and interpretation, the laws of the Republic of Bulgaria apply.
